extra-help.co.uk

4.4
4.4 Based on 40 reviews

Extra Help Franchise: The UK's Premier 4 in 1 Business Opportunity. Providing home help services across the country. #franchiseEH...

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Eileen Adams
awful customer service

the initial experience was good and professional and my cleaner was reliable and even though there was room for improvement she was good, her main issue was that she was very rough and quite brut, I received complaints from my family the days I was at the office about the way the cleaner was handling their stuff, she always seemed to be beating up the Dyson, my husband was always saying, she is going to break it, but I didn't wanted to say anything . and she did ended up breaking my Dyson . when I reported this , Rose Ogborn from the Bath office basically calls me a liar, saying that my Dyson is older than I am saying it is. I can proof it is not. is registered. saying it was faulty or that still useable even though I have said it is not!, I wonder how on earth can she possibly know That without seeing it. Anything to avoid taken responsibility and claim to the insurance. I will report this to the trading standards office if I need to and make a small claim but I just won't let it go out off principle!

1
Date of experience: Jul 28, 2021

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Business Details

  • Extra Help Franchise: The UK's Premier 4 in 1 Business Opportunity. Providing home help services across the country. #franchiseEH

  • language https://www.extra-help.co.uk

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