I had a dispute regarding an accidental purchase I made on an app. I could not find the receipt from the App Store in my email which was needed to get a refund from the app itself. I used my Extra card to accidentally make the purchase it’s what’s connected to my Apple Pay. Fast-forward the conversation goes. I let them know at Extra that I made an accidental purchase. Fast-forward a few more days and my phone bill and all of these other purchases are being declined by Extra. I delve into it a bit and discover that the extra representative that I was speaking to took it upon herself to freeze my card without even telling me. I was not asked if I wanted to freeze my card I was not informed that my card was being frozen. They just did it and transactions were declined. I have auto pay set up for my phone and I get a discount for it, which I will not receive because of this employee overstepping. This isn’t the first time something like this has happened. Previously, I had an employee from Extra completely canceled the card that I had marking it lost or stolen. I don’t even remember what the issue was, but it was nothing at all that would’ve prompted such a response. I was also not informed that the card was canceled and when that happened, I received multiple late fees for accounts that were supposed to go out through Extra. This company has cost me money for no reason. Their employees do not seem to think it’s important to let you know that you cannot use or access a card that you have with them. Racking up fines and late fee fees because of their ignorance and negligence. I am beyond sick of this company. I’ve written them multiple times today and I cannot get a response. I’ve tried calling them. You cannot get through to a person they only allow you to leave voicemails in which they claim that they will call you back within 24 hours. So it doesn’t matter if you have an urgent situation at hand, they will not get back to you promptly. Card place as a joke I’m about to cancel with them. The only reason I even kept the card was because of the gift cards and they no longer have those so it’s basically useless. It’s done nothing to help my credit whatsoever. It’s just a waste of money.
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Today, over 100 million Americans don't want or can't get a credit card... and we understand why! Credit cards come with cons. Like overspending, high-interest rates, inaccessibility, and mountains of debt.
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