I ordered sunglasses from Eyeglasses Depot on August 4. I hadn't received a shipping confirmation, so I emailed for an update. They responded that they have thousands of styles, colors, and frames, and that they would basically send them when they are able. Their website clearly says: Merchandise orders could take up to 72 business hours to ship. My order was shipped on August 13. The sunglasses arrived with uneven arms, but more importantly, scratches on both lenses. I immediately messaged for a refund and tosend the item back. At this point, I completely question the authenticity since the sunglasses clearly did not undergo "a thorough inspection" as their website says. I was told I could return it, but lose 20%. They also offered to replace the lenses, but I had to pay to ship them back. We did a lot of back and forth, but ultimately, I did a credit card dispute and was given a "temporary credit" while the bank did its investigation. Eyeglasses Depot immediately messaged me to say that they "decided" to refund 50% of the sales priceand for me to tell the bank the issue is resolved because they don't want to deal with them. I did not respond. Two weeks later, I got the following email (I have purposely copy and pasted): Because you disputed my charge despite the fact that I posted a refund and they took all my money and you did not return my merchandise.. I have recharged your card in FULL and applied the $30 dispute fee your bank charged me.Be aware that EyeWearUS and Eyeglasses Depot are somehow related. They are shady, disorganized, and downright nasty. Don't do business with either!!
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
