Sent this "company" two pair of Maui Jims for repair, one with a broken frame, one with scratched lenses. I did not give them the ok to repair and asked that they be sent back and even paid for return shipping. They repaired anyway and threw my old frames away. When they called to discuss the man aggressively came with an attitude when I asked who was calling, things got worse from there. He told me I still needed to pay for my repairs and were not willing to correct their mistake. When I asked for my property back the man told me he could send my lenses back but that's all they're responsible for. The timeline suggests that they knew they were supposed to send the glasses back but did the repairs anyway to collect the money.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
