This is probably the most bizarre behavior I have ever seen buying from someone. I recently sent my sunglasses to be repaired scratches removed their site states that they can do this so I sent them.it takesthem over two weeks to respond the box I had sent with a signature. They tell me that for $240 they will put new lenses in I told them that the glasses were not worth it to send them back they tried to haggle with me numerous times to get me to purchase this I told them that is not what I wanted to send my glasses back. This went on and on somebody from the company kept texting me almost in a threatening way. After all of that they wanted to charge me $15.95 to send me my glasses back I told them I refused. Every day they keep sending me text and emails that I owe them this $15.95. I would not even think about giving them a credit card or Venmo or any form of payment because of the dishonesty. I feel like they did not even see if they were repairable they were just saying to sell me something then when I didn’t agree all of the conversation began. Lesson learned do not do business with this company. He did tell me that if I wrote a positive review that they would send my glasses back at no charge. What a strange way of twisting the situation. They can keep my glasses at this point I really don’t care I am just glad I am able to review this unscrupulous business To help others. I just want to add to my post and clarify and correct eyeglass depot on the response He noted they were very expensive lenses the entire set of lenses with frame cost me $300.00 2 years ago because they are progressive lenses.. They also state that there were 2 frames ? I sent in one frame with two lenses. Of the two lenses one had a scratch on it the other had no scratches this is why I sent it to eyeglass Depot and no they were not destroyed of scratches I would know better than to send a pair of glasses like that. The grave mistake I did make was not reading reviews it appears there are many many reviews with the same situation that I occurred with us unscrupulous business. Again they have twisted all of the facts around in their favor.Thank you again for allowing me to post the facts to the public
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
