I was led to believe that I was getting repairs from Costa direct. I was priced for getting 580G lenses replaced in my Reeftons. The initial price that I was given was beyond ridiculous! I requested my glasses back or a reduced price. I found out my glasses had been thrown away! I had no choice but to take the reduced price.Not only was I replaced with PLASTIC lenses (at a price I could have bought a BRAND NEW pair of Costas!!!), the frames sent back WERE NOT MINE (and have a nick on the nose! There was NO DAMAGE to the glasses that i sent in other than the arms needing repaired and a broken lens) and had damage! I am going to the BBB to report this business owner threatening to not help me if I didn’t expose his business. He takes your glasses and uses cheap replacement lenses that offer NO PROTECTION TO THE SUN compared to what you initially get. They are worthless lenses. Not only that, you don’t get YOUR glasses back that you sent in! This is a SCAM that poses as official repair teams for brands like Costa, Maui Jim, etc. this is a business that takes advantage of people!I am beyond PISSED.***Important Edit: Alex the owner has been pressuring me heavily to redact this review. I told him that i would be happy to do so once he resolved the issue as this is exactly what happened. He went so far as to threaten to not help me if I didn’t remove this post. He told me “I will respond to your review in a way that will make you look bad and not me.” It’s incumbent upon him to fix the issue yet he wants to pass the blame. It’s 4:55 PM EST on November 14th. He told me he would have Reeftons for me on the 11th yet didn’t. He doesn’t care about me or my issue. He cares that you all will see this and avoid! I warn all of you, stay away from this business! He admitted to me that they replace many Costas with non Costa lenses. This company makes money hand over fist taking advantage of people and Alex knows it. That’s the reason he’s pressuring me to remove this post! Avoid at all costs! I will be going to the BBB.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
