I Have been asked to submit an edited review repeatedly. This company has lied in their response. My original frame was in PERFECT condition. The only issue was. Broken arm needing to be screwed back on. After getting an outrageous estimate to fix, I asked them to return my glasses (a gift from my91 year old Mom) and all of a sudden they could not find my original glasses. They sent a. 42.00 replacement for a 400.00 pair of sunglasses (Maui Jim) I repeat, read all the other horrible reviews and BEWARE!!!!!I had an absolutely terrible experience with Eye Glass Repair in New Jersey. I sent them my sunglasses for repair, and instead of returning my original glasses, they tried to pass off a completely different pair with my lenses shoved into them. When I confronted them, they first insisted they had sent my original glasses back, but then admitted they had not—and even admitted they didn’t know if they still had them.To prove my case, I even sent them a picture of me wearing my original glasses. After that, I never heard from them again. Complete frauds.This business is dishonest, misleading, and untrustworthy. Based on my experience, I would strongly caution anyone against sending their glasses here.Update after company reply:Their reply is a complete lie. The face of my glasses was in perfect condition. 1 arm was broken only. When I asked for my glasses back, they said they did not know what happened to them; they must have discarded. This was after changing their story a minimum of 5 times. They NEVER asked for permission to discard. BEWARE of this company.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
