Well, as I mentioned in an earlier review, I took a chance with this company and sent in my broken eyeglasses. This pair of glasses were very special to me but I could not find anyone locally that did this type of work. I was told several times that it was a lost art. Kinda like shoe repairing but you can still find a shop that still repairs shoes if your look hard enough.I figured I had nothing to loose since I couldn't get them repaired and it was something I couldn't do. Sent them in and hoped for the best. . .Well my faith was rewarded!Shortly after sending mailing them, I heard back from Eyeglassesdepot after they received my glasses with a quote for the repairs. (The piece that holds the two lenses together across the nose was broken.)I approved the amount and authorized them to proceed with the repairs. The turn-around time quoted seemed a bit long but accepted it thinking they had a good backlog which indicates how successful a company is.I was willing to wait my turn and just happy to find someone that still did this sort of work and was willing to wait. I really liked these glasses! Probably the most comfortable pair I've ever had. . . . EVER! ! !Anyway, the communications between myself and Eyeglassesdepot was excellent. I was informed of their progress right through the return shipping and the tracking number. The actual turn-around time was a lot shorter than originally quoted! Much to my surprise. I was expecting a boatload of excuses as to why they were late but never received one. THEY WERE EARLY ! ! !Overall, I am very pleased with this company and would not hesitate to use them again or recommend them to anyone needing their glasses repaired. The workmanship is first class all the way. These people really know what they are doing. You can trust them to take care of your eyewear as if it were their own!
Claim your business profile now and gain access to all features and respond to customer reviews.
EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
