I sent some Costa sunglasses in for repair. One of the arms came off. Somehow, I ended up on their website from the Costa website. (might have been an ad-not sure) I sent my sunglasses to them, and they replied with the cost of $110. I told them to send them back. That email was followed up by some guy named Sam. He actually wanted to know why I wanted them back and complained that his staff was not closing deals, and offered me a discount. I agreed and said Go ahead with the repair. A few weeks later, I received a box with my sunglasses wrapped in paper. The Costa case I sent them was not returned, and the glasses were in worse shape than when I sent them. This place is horrible. If I could give it negative stars, I would.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
