I was referred to Eyeglasses Depot from Costa Warranty. I sent the glasses in and was emailed 5 times about the repair that needed to happen to the glasses. I sent the money in for the repair and waited on the glasses. The glasses finally came in and the repairs were NOT DONE. I was mailed back the SAME glasses that I mailed in. I called the customer service number to take care of the issue and she did not sound assuring just told me someone would get back with me. This is not expectable. The owner of the company called me to apologize and explain what happened. He was very polite and assured me with confidence that the glasses would be repaired properly. It was a better experience. Thank you Sam for being a good owner of a company and talking to your upset customers.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
