I sent my broken Maui Jims (broken earpiece) to them after being promised that both earpieces would match. The on-line quote was in the vicinity of $49 but the actual fee came back as double. I went ahead, trusting that my glasses which were like new when broken would be repaired for less than 1/2 of a new pair. The two earpieces do not come close to matching, and yesterday's email (part of a long back and forth with this business about why I'm unhappy with their repair) pretended to not understand....after I had sent photos to illustrate the two earpieces are different color, different transparency and different widths. At one point, I was offered a different earpiece but it was for the wrong side. I have repeatedly asked what they can do or asked for a refund but at this point I just feel like it's become a game to what passes for customer service. Save your aggravation, stay away from this business. P.S. after posting everything BEFORE this P.S., I got an email that "the owner" wanted to talk to me. Problem is he called twice: first time in the evening of 12/23/21 from a "private caller" ID'ed phone so I didn't answer. The next day -- Christmas Eve -- I asked for a time certain when eyeglassesdepot would call again so I would be home and could answer. No answer to my request but I got a second call Christmas night (12.25) just before 10PM. When I asked again to know when I would be called so I would be home, awake, and able to answer I was told repeatedly to "go away", the final time with offensive language. A week ago today (1.3.22) I spoke to Annie in Customer Service, and asked her to help me get a call back scheduled. I'm understanding eyeglassesdepot's reply to this review as their final answer. They got me for $100+ for a pair of mis-matched temple pieces which they first tried to tell me were a match despite having different nomenclature on each. Save your money....you'd be better off buying the same frame new and use the broken pair for spare parts needed in the future. My "experience" is a 1 for the repair; a ZERO for customer service and care, and two months of aggravation.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
