WORST. COMPANY. EVER.I accidentally filled out a repair form on eyeglasses depot after unwittingly googling "Maui Jim glasses repair" and thought that Maui Jim maybe was contracting out to another company for their minor repairs (which Maui Jim does for free!) Eyeglasses Depot started immediately harassing me several times a day with phone calls, emails, and texts... That was a red flag and should have been my 1st clue) and when I finally realized my mistake, I requested my glasses be sent back to me. Multiple weeks and emails later, not only was I originally quoted a more than $200 repair price (which was more than the brand new glasses and frames cost!) But once I requested they be sent back to me unrepaired so I can send them to Maui Jim to get them repaired FOR FREE, they reached out saying they would do a special deal to repair them for $69 Seriously?!? What kind of company does this? Obviously the first repair quote was incredibly overpriced, and then they tried to reel me in by lowering the price by 75%. SUPER shady. It took me weeks and 5 emails of me requesting my glasses back unrepaired, to the point where the only thing that made them send them back was threatening to report them to the Better Business Bureau. One month to the day of me starting this whole debacle I received them back (yesterday), and today I filled out the correct repair form with Maui Jim for the temple piece to be repaired for free! Also, I think they have a lot of fake positive reviews otherwise they would have an even lower overall rating. Who gushes that much about their glasses repair? At the most they would say "Good company. They did what they were supposed to do and my glasses were repaired", but who would gush about it like that, especially when you are paying them for that service? I think a lot of their positive reviews are fake, and also note how they attack customers who post bad reviews. I put a lot of stock in paying attention to how companies respond to negative feedback and these guys failed that test, as well as their aggressive, shady, and horrible business practices. I hope they go out of business!On the flip side, I WILL gush about Maui Jim for their awesome repair policy and awesome customer service! This will be the 2nd time in less than a year that I have sent them in for a free temple piece repair (I've been wearing them while laying in bed at night to watch TV, but I will not be doing that anymore!). Those guys are on their game and do the repairs for free in a timely mounter. Now THERE is a company worth gushing about.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
