I am a buyer and analyst for a manufacturing company. I do business with companies all over the world. I have never experienced anything like this in my life. It starts with multiple emails asking why I did not use the free shipping label, when I had. When I inquired as to why they keep asking me about it, I received an email that said they did not have my item when I provided tracking that proved they did. Right away I received numerous emails asking for payment. In spite of some warning flags, I almost paid it but when I got to the last page, the price changed. I asked for the return of my glasses with no repairs. I still received numerous email asking for payment to repair. Finally they acknowledge the return. I asked for an address to initiate a call tag for their return, it was ignored. I finally relented and paid for shipping and they included a .99 charge for nothing. It is now more than two weeks later, I still have not received my eyeglasses back and someone from their company, hard to tell who because there are three different names on their correspondence, asking for a tip! I have never experienced anything like this and I actually asked whoever it was if they were crazy. A tip? I received several nasty emails from them. For the record, I am a very good tipper for good service, but I do not tip the grocery store clerk, the nurse, or the stewardess. This company seem sketchy.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
