BUYER BEWARE! High pressure to submit your eyeglasses after you fill out their form for quote estimate. Bait and switch service. I sent Eyeglasses Depot my Tiffany sunglasses asking for lens replacement. The first quote came back with cost for crystal replacement in addition to the lenses. I contacted them immediately because my glasses don't have ANY crystals on them. Were they confused with another order? They said, "typo" and revised the quote as lenses only and I provided $125 payment. I waited for glasses to come back and during this time was sent two more emails: 1) offer of $5 rebate if I submit a positive review for them before my glasses come (I said no, I want the glasses first) and 2) an email asking me to send their technician a tip (I said no, I want the glasses first. The glasses arrived shortly after that. The problem is the glasses I received are NOT mine. They are imitations of mine. They have 6 crystals (actually, only 5 since 1 is missing.) The crystals act as rivets to adhere the lenses to the replacement frames. There were NO rivets or crystals on my Tiffany glasses. My lenses fit securely within the frames. The "new" lenses are riveted on top of the frames. The stems are different. The hinges are different. The nose bridge is different. The gold color is different. These are not my glasses, it’s obvious.The salesman texted me, wrote that I was being “unethical” and should remove my negative reviews. I am being asked to take down my review first, then they will “do everything we can to make it right.” But no one has offered to return my original glasses to me and no one can explain why the pair that I received has crystals all over it. I want an explanation and solution before any consideration to change this review.
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EyeglassesDepot.com started in 2007 as a new department of our retail designer eyeglasses and sunglasses business. Quickly we realized that our customers not only shop for new prescription lenses and new frames, they also ask us the popular question "Can this be fixed?". Tired of telling customers NO, we decided to explore the idea of repair rather then replacement. In late 2007 we remodeled the second floor of our office and hired the staff that today runs our laboratory. Our two lab technicians have combined over 17 years of expert experience in the field of optometry, eyewear repair and eyewear sales.See more
