I placed an order online for prescription sunglasses on July 02, 2025. On July 10th, 2025 I noticed on my online order details that my prescription had not yet been verified, so I called and asked why. I was told that it had been verified and it was immediately changed to state verified. Why 8 days to verify a prescription? 8 days....seriously?Then I noticed that the order was supposed shipped on Saturday July 12th, 2025. I expected that it would be delivered soon, so I then requested a tracking number. I received an email stating that the order has been shipped and was provided a UPS tracking number.I tested the UPS tracking number and come to find out, the tracking number is NOT VALID!.I then check the ship date. Now the shipping date has been changed to Wed. July 16th, 2025 with a UPS tracking number that is still NOT VALID!!Then I tried to contact them again for four days without success. I called their customer service number and as soon as they answered a recording stated they are closed and immediately hung up. Then I contacted National Vision who owns Eyeglass World and they told me that their online customer service system is down and would not be available until Monday July 21st. I then contacted the customer service on Monday July 21st and was on hold for over 31 minutes to find out that the sunglasses had been shipped via USPS....NOT UPS. I would highly suggest NOT ordering online from Eyeglass World, unless you really enjoy waiting a long time to get your glasses as well as being lied to.
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National eyeglass chain that provides eye examinations, frames and manufactures prescriptions on site.
