Eyeglass World (Mesa, AZ) is on Cigna’s website as an approved provider through EyeMed. I called to make an appt. I asked how long it would take for dilation, preliminary eye tests on machines, and eye exam. I told them I was not going to be purchasing eyeglasses at this time as I had an appointment with my retinal specialist in 2 weeks. He would be telling me if I qualify for surgery for epiretinal membrane removal, retinal detachment, macular hole, and cataract removal. I needed to know how long this exam would take as I needed to hire a Lyft driver since I cannot drive with cataracts after dilation. I was told to allow one hour for my appt. I allowed 1-1/2 hours just to be safe. I was then sent a 5 page detailed form to fill out online, which was already populated with former Nationwide Vision visit.I was called 3 hours prior to appt with them telling me they couldn’t confirm my insurance. I gave them updated info. I arrived at 2:10 pm with an appt time of 2:30pm. At 3:05pm they told me they couldn’t find me in their system and that it would be $79 for an eye exam in addition to $45 for machine tests and dilation. I called my insurance company and they said I do indeed qualify for coverage at this facility. They still denied it until Ins Company talked to them. At 3:10 pm the clerk told me that I should skip dilation and one of the machines and they could get me out of there by 4:00pm for my Lyft ride. I figured that since I am 75 YO, they thought I would go along with this substandard eye care. The nameless male manager could not understand why I was upset as I had to sit around for two hours for my ride and go home without having my eyes examined. I could not change ride pickup time as they require 48 hours notice. I also wasted a ride voucher with my insurance company, which are limited.Something is wrong with these people at Eyeglass World. They acted like I was too demanding. My needs were totally not fulfilled. No real apology, when all they offered was a partial exam. Dilation and machine tests were extremely important due to my severe eye problems. This is half-baked, blatant negligence on their part, especially since they did not put themselves in my position under these dire circumstances. Cutting corners when it comes to my eye care is totally unacceptable. I highly recommend you go somewhere else if you really care about your eye health.
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National eyeglass chain that provides eye examinations, frames and manufactures prescriptions on site.
