My experience with Eyespecs.com was extremely poor, and I would not trust them with your eyewear.
The process took nearly three months from the time I sent in my glasses to the time I got them back, and I had no replacement during that period. Being without usable glasses for that long was highly disruptive. Worse, even after nearly three months, I still did not end up with usable replacement lenses and was left with my original lenses.
When the glasses were first returned, the condition of both the frames and the lenses was not what I had sent in. I did not send them in with a loose, unwearable temple, and I raised that issue immediately.
Although Eyespecs denies damaging the frames, their explanations regarding the lenses have been inconsistent. At one point, they admitted in writing that a machine slipped during the lens-cutting process and caused a scratch. More recently, they have claimed that there was no damage at all and that the issue was merely “polish” or a matter of “perspective.” Those positions cannot both be true. Eyespecs’ response is particularly troubling because it denies responsibility with one hand while admitting process-related damage with the other.
I also remain concerned that I did not receive the same Varilux lenses that had previously been in the frames. The lenses I received felt different in use and looked noticeably different in appearance. Whether Eyespecs insists otherwise or not, the result did not inspire confidence, and their response was defensive and dismissive rather than genuinely solution-oriented.
What is especially troubling is that, rather than fairly addressing my concerns, the company has suggested that I kept inventing new complaints. That is simply not true. My concerns were consistent from the start: damage during the process, the different lenses I received, the excessive delays, and the lack of a fair resolution.
When a customer entrusts a company with premium eyewear, they should be able to expect accuracy, care, and accountability. In my experience, Eyespecs.com failed on all three.
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Online shopping for Designer Sunglasses, Eyeglasses, Reading Glasses, and Contact lenses. Eyespecs.com is an authorized dealer and provides a variety of RX prescription glasses with top-quality lenses from major lens brands to choose from.
