ezg.com

4.4
4.4 Based on 61 reviews

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Daria.
TERRIBLE customer service

**Edit**Customer service representative did make it right I've learned that there will be issues with ezg and it can be quite annoying but once you do reach a representative for the company they will fix the issue. If you can't have patience this is probably not place for you to get what you need for your gaming**Update**-Day two and the board is still unbuilt I'm on chat and am 3 in the queue So frustrating Once again I gave another chance and ordered shut down service Once again there is an issue! I paid for FOUR boards and one of them has no buildings built at all I came onto the chat it said I was first in the queue and that the wait time was 5 minutes. I sat for about 40 minutes. An agent finally came on and just put an automated response saying they will tell the delivery man. They didn't even know what my issue was. I then tried to respond and no one came back and responded to me. I want a new board one that I can actually use. This is the third time I have run into an issue. I don't know what has happened to EZG but it has gone downhill terribly. Customer service is just terrible

3
Date of experience: Nov 17, 2025

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