I encountered misleading information regarding the refund policy. I applied for a refund during their advertised '48-hour cooling-off period.' The response to my request was that I needed to cancel lessons and submit a request through their online form. After following the instructions, my refund request was rejected because they claimed I had 'booked services.' This information was deceptive, especially since it influenced my decision to choose this service. If you can't honor your own policy, don't promote it. I recommend others be cautious before booking.
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