After 4 months of being ignored, dismissed and gaslit, EZ Living eventually admitted the bed they sold us was faulty — but only after WE located the fault ourselves and escalated the matter.For months we were told the problem was “comfort” or “within tolerance.” This was a premium bed that we had purchased in King Koil so we invested a lot into this. Emails were unanswered, calls were slow, and their customer service repeatedly tried to close the case rather than investigate it. We lodged a formal complaint and contacted the CCPC before EZ Living finally re-examined the issue and confirmed a manufacturing defect.No meaningful apology. No goodwill. No accountability — just delays and defensiveness. They refunded us only after sustained pressure and the threat of further action with Small Claims Court.Their website boasts “top-class customer service” — the only thing they’re top-class at is gaslighting customers and making a valid complaint feel like a hassle. Do yourself a favour: buy elsewhere and save weeks of your life.
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