A stain was reported under my Guardsman policy on 8th July 2025. After months of follow-up, I’ve now been told materials won’t be available until 25th March 2026, after which I’ll still need to arrange a technician. This delay is completely unacceptable and reflects extremely poorly on EZ Living Interiors, who sold me this policy.I have now reported the matter to the Financial Ombudsman due to the ongoing lack of resolution and no engagement or escalation from EZ Living. Paying for a furniture policy through your store, only to be left with a visible stain heading for a year later, is beyond unacceptable.When I raised concerns with EZ Living, the response was simply to forward my message to Guardsman and state that all future communication must go through them. This demonstrates a lack of accountability for a policy sold directly by your company. If EZ Living chooses to work with a third-party insurer, it should ensure that customers receive a reasonable standard of service and that issues are properly managed.Had I not relied on this policy - sold by EZ Living at the point of purchase - I could have easily arranged for professional cleaning myself. Instead, I have been left with a permanent stain and ongoing frustration.
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