I have used them for 4 years with good results. HOWEVER, this year was not good. I did a couple of preliminary inputs of my data to know what to expect for my return. Due to life circumstances, I didn’t get back to it as quickly as I planned to file. Within a week, my status changed from eligible to file free with them to not eligible. None of my data was changed from previous input. No explanation on why that changed. Just AGI was too much! Really? A senior citizen on a fixed income? They raised the bar on that so I ended up paying $35 plus tax to get a return of under $20! Went to other sites, and got same popup. Too much AGI. I blame the administration with their fingers in everything precious to the American people. But a timely heads up would have been appreciated.
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