Within a few weeks of taking a subscription in 2021, I found myself not using it so I cancelled the renewal for 2022.14 March 2022, my credit card was charged for the renewal. I contacted F1TV via its message service on the same day requesting a refund.After a further 5-6 contact attempts in the next two weeks I finally got a conversation going via chat. Apparently no problem - refund on its way.The cancellation email was for less than what I paid so I I initiated a second chat - what a Nightmare!The initial response was:1 - my earlier chat never happened,2 - the missing sum must have been a charge from the bank that is included in the advertised subscription price so it's refund has to negotiated with the bankIt got worse but, in a nutshell, customers are not believed over what 'the computer says'. For suggesting the system was missing some important pieces of information, It was plain that the person at the other end regarded me as a liarThey refused even give me the chance to forward a copy of the messages accepting the original cancellation in 2021.Call handling staff have no customer care skills, no empathy and, as a customer, you are clearly regarded as the enemy.
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Formula One is the highest class of single-seater auto racing sanctioned by the Fédération Internationale de l'Automobile and owned by the Formula One Group.