f1tv.formula1.com

F1TV is an incompetent company and has terrible customer service

I am sorry to say this and I wish it had not come to this but I am shocked at the customer service and incompetence of F1TV and the people working there. Firstly, the coupon was provided without any expiry date for a compensation of the Belgian GP fiasco. Secondly, being a coupon for a year of subscription, I do not understand the need to have a credit card for the subscription as it is free and I do not need to pay anything for it. Then, even with a credit card, you only accept the card of the country and not other cards which are accepted by all other service providers in retail and online including Netflix, prime and so on. Then when I try to use it, the code says it has expired when I have never used it and you take more than 2 weeks to come back on the code by which I have travelled to another place. Finally you come back and say there is an expiry code which is in the next 2 weeks when I am not going to be back in the country to use it and will be back only in a month or 2 based on the Covid scenario. This is absolutely shocking and ridiculous to say the least and now I think I see why no one wants to subscribe to this and the voucher being given is a form of advertisement for your website to try to get consumers, but let me tell you, with this type of service no one will ever pay for such a service which it looks like is living in the age old times of not accepting international cards and so on. When companies like airlines and so on give you time to use any voucher for more than a year, this is ridiculous. This is the most inept and amateurish organisation that I have had to deal with, considering this is just a small task of redeeming a coupon. I dread to think what other customers are going through. I will never recommend this service. I think people higher up need to understand what is happening and what needs to be changed and hopefully some action.

Date of experience: Jan 24, 2022