Stuttering and buffering issues since the beginning of the season.I decided to wait at least until after the end of the Monaco GP to give some time for the issues to clear out. I understand that more people accessing means more strain on the servers, so I gave it some time to solve the issues. When I reported the problem after that I was told that I didn't have the problem, that I couldn't get a 1 month refund because they had solved that issue previously and could only refund the customers that had reported it before.So I am being punished because I was patient.I was told to troubleshoot when I already had the issue with two different PC's, two different connections, on two different countries (Netherlands and Portugal), 3 different browsers (Chrome, Edge and firefox), cleared caches, tried with incognito and with and without a VPN.Once again I was told that the issue was mine (ridiculous).After loosing my calm and explaining that I felt disrespected as a customer, they finally gave me a... coupon... that I can't use. I use PayPal as a payment through the Play Store on Android. That's the only payment method I can get at this moment. I explained this over and over again until I am just dismissed with a "sorry, it is what it is".I have worked in Customer Service and Tech Support for years, have been an agent and a Quality Coach. I would set myself on fire before I dismissed a customer like this.I will test it once more to see if it is indeed fixed. I will use two different PC's and the app on a high-end cellphone. If it fails again I will end the subscription. It's gotten to the point where I think the agents are just dismissing me because they're sick of hearing me. too bad I'm just a paying costumer.If anyone from F1TV sees this, here's my ticket number: Case ID: 00233491 [ ref:_00D4JDZC5._5004JQMC5v:ref ]I am tired of this.
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Formula One is the highest class of single-seater auto racing sanctioned by the Fédération Internationale de l'Automobile and owned by the Formula One Group.