This company would benefit from implementing improved customer service practices and prioritizing customer satisfaction in their business operations.I have honestly never encountered such a profound lack of concern from a company.Ordered custom black and white slip on Vans February 3, 2023. I emailed customer service March 2nd asking for a status, as their website claims, “The expected arrival of your shoes should be within 7-10 business days.”I received a response the same day stating that slip-ons take longer to screen print/ship, but that they’d be mailed out the next day.March 8th I get notification that they’d finally shipped and they were delivered March 13th… and were the wrong color. 😡So I emailed customer service the day they arrived to ask what could be done about it. On March 17th I received a response apologizing for the error in my order and that they could: either issue a $20 refund and I can keep the wrong shoes or they can send me the ones I had originally ordered but that it take some time since they have to order them. Or I could just return them for a full refund. I immediately responded that I preferred to receive the shoes I originally ordered and didn’t mind sending the wrong ones back, I just needed to know where to send them.It’s now March 2024 and I have yet to hear back from the company nor have I received the correct color shoes I originally ordered.
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FabCreates exists to share Fab’s eerie, one-of-a-kind art with the world — transforming each piece into wearable and collectible creations across clothing, prints, and more. Every item is made on demand, using the timeless craft of hand-pulled screen printing. We don’t mass-produce; we create. From our family’s garage studio, each piece is printed, packed, and shipped with care — usually within 7–10 business days.See more
