I recognize that Factor has enjoyed success in the meal delivery field but confress I am at a loss to understand why. I first started with the company two months ago and my experience has been terrible. The issues are not with the food (when I recieved meals that were safe to eat, they tasted quite good). But the delivery issues have been abolutely atrocious.
In the first month, three of the weekly deliveries were either late by two days or never showed up. To be fair, Factor refunded me my payment without delay.
However, this month I have experienced DANGEROUS issues with delivery. Last week, February 8, the delivery came without any ice packaging and all the meals were 55 to 59 degrees (completely unsafe). Moreover, the three salads I ordered came with a use date of February 10 or 11 or 12. That meant I did not have a week to consume these salads (if they were at a proper temperature) in one week (as advertiesed) but only two to three days. Once again, Factor refunded the mony but this was the third week where I had to find alternatives for dinner as all the Factor meals were in the garbage.
This week (February 15), I had postponed delivery for one week (which Factor veriefied). Nevertheless, the delivery arrived and, you guessed it, there was absolutely no ice in the packaging. Once again, all the protiens had temperatures in the mid to hight 50s. Once again, all the meals wound up in the garbage. The two salads in this delivery has use by dates of Fevruary 19--significantly short of the one week period advertised by Factor.
But, perhaps even worse, is the experience with the delivery driver (working for Jitsu). I had notified Factor and Jitsu that I was in a wheelchair and could not retrieve packages left on my porch and requested that the driver hand deliver to me at the door. Today, having tacked the driver on the Jitsu website, I was at the door, which was open, sitting in my wheelchair ready to accept the package, The driver, clearly seeing me, dropped the package on the porch deck and simply turned to leave. I have never experienced such uncaring, insensitive, unprofessional, and poetentially ADA violative action in my life.
Thus, I end as I began--Factor seems to be a success but for whatever the reason, the srevice I have reieved from them has been the worst of any company (and I am 73 years old so have dealt with many companies over my life).
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