Just a heads up: I will never use Factor75 delivery again. This was, without question, the worst customer service experience I’ve ever had. Their business model feels incredibly shady.
If you cancel your subscription but later log back in just to browse, they automatically restart your subscription and ship whatever happens to be in your cart — without clearly warning you.
I just spent nearly an hour on text with customer support being told the same scripted line over and over: “It’s our policy to restart your subscription when you log in.” Fifty-seven minutes of circular responses and zero accountability. It wasn’t until I asked four separate times to speak to someone else that they finally escalated the issue.
The second representative initially offered me half a refund. I declined. Restated what I had been saying for almost and hour and that I wanted to cancel. Within 3 minutes the refunded and deactivated me. I left 2 stars and not 1, simply because it took 57 minutes to receive zero help but after an hour of my time, I got a full refund.
To say I’m furious would be an understatement.
Just FYI — proceed with caution if you choose to keep using them.
I am Gen X, truly brand loyal. Never have I received such bad service. Food could be the best, but I will make sure everyone within my sphere of influence knows.
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