This company is a mess. My order was supposed to arrive on 2/23. Never arrived. Then it was supposed to arrive on 2/24. Never arrived. No updates. No way to track the shipping. I tried the online chat to resolve the issue, but it must be a fake AI bot that isn't able to handle human requests. Finally, I called the customer number, and they were able to cancel the order. Factor is advertised everywhere to the point of feeling like spam. I wish they ran a tighter ship. I think I'll look elsewhere.
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