I’ve used Factorial at two different stages in two different companies. I’m talking about 2019 and even earlier, and now again in my new company. I was the driving force behind its implementation in both cases. So I think I know a thing or two about Factorial.In this latest stage, I was comparing them with other providers and everyone told me: it’s not what it costs now, it’s what they’ll make you pay later. And I get that. They apply aggressive discounts at the beginning and if they release new modules or features, if you want them, you pay the base price + extra. That’s part of the usual game.But what I had never seen until now—and what has deeply outraged me—is that they take one of the CORE modules, decisive in choosing the tool (such as payroll), and tell you that in 3 months they’re going to deprecate it. But not to worry, because they’ll launch a new payroll module outside the CORE, supposedly much better. And yet they don’t reduce the price of the CORE product, and the new pricing is an additional €2.5 per employee for this new payroll module.A SPECTACULAR MOVE in terms of upgrading, increasing unit price per account, you name it—but PATHETIC when it comes to the values it conveys. EVERYTHING goes as long as it increases the MRR of your already captive accounts, knowing that since implementation takes time, it’s not easy for clients to just leave, so you squeeze them.I need to think it over calmly and weigh the pros and cons after cooling down. I don’t know what final decision I’ll make, but what will definitely not go away is the pitiful image they’re giving, and how in the future I will think long and hard before considering them again—or recommending them to others in the industry.
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Factorial is the AI-powered business software that connects everything you need to manage your team. It takes care of the time-consuming (and energy-draining) stuff, like hiring, holidays, and payroll, giving leaders more time to focus on their people. But it’s not just about automation. It co-creates with managers on the bigger things, too, like reports, surveys, and workflows, so their work can shine. Real-time insights help them take decisions led by data, not gut feeling, to make even more impact. It’s easy-to-use and intuitive, so anyone on the team can jump in!See more
