Our experience with Factorial was absolutely terrible, over the first six months we had four different success managers, (they did not seem to be able to retain their people) - to add to that the product was grossly over sold, only for us to find out when it came to implementation that promised features were not available. The support is slow, getting any support outside of Europe is near impossible. Any complaints were met with promises that were never kept.This is honestly the worst experience we have ever had with a software vendor, there were commitments made that money would be refunded whilst the company were not delivering, these were never followed through. My honest advice is unless you are a very small business is to stay away from this company. This is my personal opinion based on my personal experience and may not be representative of your experience.
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Factorial is the AI-powered business software that connects everything you need to manage your team. It takes care of the time-consuming (and energy-draining) stuff, like hiring, holidays, and payroll, giving leaders more time to focus on their people. But it’s not just about automation. It co-creates with managers on the bigger things, too, like reports, surveys, and workflows, so their work can shine. Real-time insights help them take decisions led by data, not gut feeling, to make even more impact. It’s easy-to-use and intuitive, so anyone on the team can jump in!See more
