Their customer service and signup process are incredibly frustrating and poorly structured. I signed up well before placing an order, yet was only informed that I was not approved after my purchase had already been completed.
What makes this even more unacceptable is that I continued receiving multiple promotional emails encouraging me to move forward with my order. There was clearly no issue taking my payment information—but a complete lack of transparency around approval status.
On top of that, there was no real attempt to understand my business or business model—just quick assumptions and a blanket decision without meaningful review.
I spent time researching pricing and intentionally chose to order through Faire. Because of their delay and failure to communicate, I am now significantly behind on receiving these products and missed the opportunity to source them elsewhere in time.
This experience shows a serious lack of accountability and respect for business owners’ time and money.
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Faire is the online marketplace where retailers discover their next bestsellers from the world’s best independent brands.
Over 450,000 local retailers use Faire to connect with 70,000 wholesale brands, globally. Retailers can grow their business with unique incentives like 60-day payment terms and free returns on opening orders, and brands can seamlessly sell to independent stores around the worldSee more
