fairfx.com

4.5
4.5 Based on 21 reviews

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Average Rating

4.5

/
5

21 Reviews

5 Star
81%
4 Star
5%
3 Star
5%
2 Star
0%
1 Star
10%

All Reviews

Filter Reviews

Review Time

Hilary Mitchell
It took some time and several attempts but eventually I was able to speak to delightful Analisa. She

It took some time and several attempts but eventually I was able to speak to delightful Analisa. She was able, patiently, to take me through several steps, including your very necessarily lengthy questionnaire and eventually reach a conclusion.
This, although not what I had hoped for, is entirely understandable, and appreciated.
I hope to be able to speak with that young lady again, sometime!
HM

5
Date of experience: Feb 03, 2026
Sean
Very Helpful

Ethan was helpful understood my query and dealt with it promptly

5
Date of experience: Feb 03, 2026
Hilary Mitchell
It took some time and several attempts…

It took some time and several attempts but eventually I was able to speak to delightful Analisa. She was able, patiently, to take me through several steps, including your very necessarily lengthy questionnaire and eventually reach a conclusion. This, although not what I had hoped for, is entirely understandable, and appreciated. I hope to be able to speak with that young lady again, sometime!HM

5
Date of experience: Feb 03, 2026
Customer
Brilliant agent

Brilliant agent! Couldn’t have been more helpful. Also answered call very quickly with real person!!!

5
Date of experience: Feb 02, 2026
Luke Michael
Last 3 weeks I cannot log into my…

Last 3 weeks I cannot log into my account funny this happened as I changed my name and informed them but they tell me it's nothing to do with that but it is checks yet they have not contacted me once and in about 3 weeks my account is useless. Today I've had enough of this stupidity and I've asked them to close my account as it is absolutely useless to me.

1
Date of experience: Feb 02, 2026
Damian Walmsley
Anelisa Jwili was extremely helpful in…

Anelisa Jwili was extremely helpful in sorting out what looked like a double payment . A big help

5
Date of experience: Feb 02, 2026
Alex from Dundee
I was answered promptly and the issue…

I was answered promptly and the issue was dealt with straight away. Great service from Mandy :-)

5
Date of experience: Jan 31, 2026
Matt J
Live chat REFUSE to help

Live chat refuse to help only sending automated responses or saying they "can't help". Email support says they "can't find your account" when I've successfully logged into it. Their dashboard is broken completely showing this message on both the website and app. Impossible to use - joke of a company:Taking longer than usual to load?Version: ; ID: TGFuZGluZ1BhZ2UtcmwtbG9hZGluZw==

1
Date of experience: Jan 31, 2026
Helen Smith
great app and service

Easy to use app and fast, responsive customer service using online chat with Ethan today

5
Date of experience: Jan 29, 2026
GBM Hampshire
Fair FX agent deserves full praise

I found the FAIR FX system difficult to negotiate, as I needed to convert Pounds Sterlings into 3 different currencies. The jargon there seems to be designed for experts, rather than lay people. I've asked for help via an email and Zinhle Nyide replied to my query very quickly, courteusly and professionally. Full marks Ms Nyide, well done, as you helped me find the solution brilliantly and in a language easy to understand

5
Date of experience: Jan 28, 2026

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