Ordered a dress in the first week of August. Website said 10-12 weeks. 12 weeks went so I contacted them asking for an update. Their WhatsApp takes you round and round in circles so you can’t get a straight answer. Finally someone messaged me with a tracking link to a completely different address and tried to say they had already delivered it the month prior. I told them this is someone else’s delivery as the name nor address didn’t match. They then promised me an update but constantly fobbed me off. Finally I got a response that it will take another 3 weeks but this was way too close to my brothers wedding and I didn’t trust them so they cancelled the order with no apology or sympathy. On top of planning my brothers entire wedding this was unnecessary stress and I will never ever purchase from this company again. Such a shame, I thought they were reputable and organised. Still waiting for my money back too…..so not only are they liars by sending false tracking links they just do not care about their customers.
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