I've been signed up to the Star Trek Starships collection, and whilst the quality of the ships themselves is pretty poor considering the price, the biggest issue has been the customer service.They have sent me the wrong ship, which OK mistakes happen, but their response has been nothing short of terrible.1st off, they refuse to offer any kind of compensation, which is not a good start, as it's their error. I did everything asked of me by sending the incorrect ship back within 24 hours. Yet 2 weeks later and they still haven't sent a replacement.Erjona of the customer service team replies quickly, but has an awful tone and has outright lied to me. I'm told ship was sent several days ago but the tracking shows they created a label but haven't actually had the courier pick it up. I'm also told I was already emailed tracking details which I wasn't. I've had to continually chase only to be given a different story each time.The whole experience has left such a sour taste I'm now cancelling my subscription.
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