This has gone far beyond a delay. It is a fundamental failure of fulfilment.I am now approaching month 33 of what was advertised as a 28-month subscription, and the model remains incomplete. Essential build stages are still missing, meaning the product I paid for cannot be assembled.After nearly three years, there is no reasonable explanation for this.What makes matters worse is the pattern that has developed: public reassurances, followed by private inaction. There has been no clear timeline, no structured resolution plan, and no meaningful accountability.The result is simple: I have paid in full for a model that I cannot complete.UPDATE 1Fanhome publicly replied stating they would “personally take care” of my case. Despite this, no one contacted me directly.At that stage, approximately 10% of the model was still missing, with no shipment and no timeline.UPDATE 2Time passed. No proactive resolution followed. Public responses continued, but there was no private progress. Reassurance without delivery became the consistent theme.UPDATE 3Fanhome then took payment for Issue 28, accounting for 4 of the 11 missing parts, reducing the outstanding portion to roughly 7%.However, these parts precede other missing issues, meaning the model still cannot be completed.They also implied insufficient details had been provided. This is incorrect. They have my name, email, case history, outstanding tickets, and records of numerous calls and chats. UK Trading Standards are aware of this case, and the ICO has been informed regarding their data handling processes.This is not a lack-of-information issue. It is a fulfilment issue.UPDATE 4Issue 28 was eventually shipped. However, Fanhome are now stating that my model is “complete.”It is not.Approximately 6% of the build — 7 issues — remain missing from the final assembly, including Issue 26. While they have sent the display plinth, I am left with a model in 40+ separate pieces, unusable and incomplete.At present, all I can do is store parts in the corner of a room.We are nearly at month 33 of a 28-month subscription.Declaring something complete does not make it complete when key stages are absent.UPDATE 5Fanhome have now replied again publicly, asking me to “provide details,” despite never requesting any clarification via Trustpilot directly.This leaves the review publicly hanging while no private engagement occurs.When I sought clarification via their official customer service Facebook page, my message was not responded to and was subsequently deleted by the page administrator.The pattern is clear: public responses for appearance, no substantive resolution behind the scenes.It is also clear that Package 26 is missing, and these parts would have been known to be required well in advance within their own production schedule. A subscription model of this length is planned months ahead.Instead of ensuring fulfilment, the priority appears to have been onboarding new subscribers while existing customers remain unresolved.After 33 months, I am still without a complete model.Until the missing issues are delivered and the build can actually be finished, this matter is not resolved.
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