I ordered a gift Eagles sweatshirt with this company and the size was too small so I returned it and ordered a larger size. They charged $9.99 for the return label. When I reached out to the company both via email and phone number to request a courtsey refund for this charge since it was an exchange, it was impossible to connect to a person. and the email address came back as an error. When I called on the phone, I was not able to get in touch with a person. The label charge is an unfair and inappropriately high and especially when a person makes an exchange. The fact that they make it challenging to reach a customer service representative is not quality customer service. Other than this complaint, the exchanged sweatshirt arrived in a timely manner and my cc was credited promptly minus $9.99. Be sure to order a size that fits OR order from a site that offers a better return/exchange policy.
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