If I could leave negative stars I would. I ordered a hoodie that was on sale from $60 to $35 for one of their promotions, it arrived with a defect so I called to have it replaced, they were sold out. I told them it was for a gift and I needed a replacement item since they failed to QC their product before sending it out. The only comparable item was $85 and they offered me 30% off and expedited shipping… if you can’t do the math that means I’ll have to pay almost double for an item I didn’t want in the first place and they couldn’t even guarantee that I would get it in time. Their customer service model needs a major reboot. Now I am having to scramble and find a last minute replacement gift and waiting on a refund, because they sent me a defective item and had no other options available to me. Thanks so much. DO NOT ORDER FROM THIS COMPANY THE QUALITY IS TERRIBLE AND THE CUSTOMER SERVICE IS EVEN WORSE.
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