Avoid using any company associated with Fanatics. Which includes Fansedge. I've had issue after issue with their companies and their customer service is almost nonexistent. In the most recent case, I ordered a product through Fansedge. I revived a shipment from Highland Mint and it appears it was actually an order for someone in another state for a completely different company. Called Fansedge and they couldn't for out what hairbrush and wanted us to return the product we got to get a refund. We refused as the product didn't belong to them and we asked them to cancel our order and the replacement order they did without our consent. 3 days later, no updates so I call again. A claim number was created and we received an email that we would receive resulting in 72 hours. Lo and behold the claims team emails back and says they cannot cancel the order which won't ship until January. Funny thing is we placed an order directly with Highland Mint and they got the product to us in 2 days, no issues or stock problems. I call Fansedge yet again for the 3rd time and I'm actually told I should cut my losses. What kind of answer is that? At this point we initiated a chargeback with our credit card company. We will never order from this company or any of its associated organizations ever again and if you want to avoid a major headache it's highly recommended you don't order from them either. If I could give negative stars I would. Buyer beware!
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