Sometimes things happen. That's a simple fact of life. What truly separates companies is how they handle things that happen.I recently ordered a product that had a few issues. There was all outside of the realm of control for this company but they went above and beyond to take care of my issues to the best of their ability. Questions I sent were answered well before the timeframe that I was quoted. I was offered multiple options to address my issue which really made me feel like I was being heard and taken care of. I've work in retail management for almost my entire professional career and I can honestly say that Doreen is one of the nicest and most helpful people I've encountered. After the experience I've had working with her I have complete faith in ordering from this company again and will absolutely be doing so.
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