Update: A couple of hours after I wrote this review (see below), I received an E-mail from Fans Edge stating that they are refunding $65 to my account as they did not get my order to me in time. Very much appreciated and evidence that they are listening!!Original post: I have always liked the products from this company - somewhat pricey but usually of good quality. My order was shipped the 16th and, like so many others, I did not receive it by the 24th as promised. I called customer service on the 23rd and the woman was polite, friendly and professional. She said that the package was not considered late unless it was not delivered on the 24th, which it was not. I finally received the package this morning, the 26th. I used a coupon for "free shipping" so cannot get a refund for my inconvenience. In this day and age, I don't see how something can take almost 10 days to get from Nevada to Des Moines by UPS, even if it is by ground. From all of the other posts, it is obvious that this company has a huge customer service problem. With the cost of their products, it feels like a rip-off.
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