Will never order from this company again! Ordered an item for my brother for Christmas on 12/17/19 with guaranteed delivery by Christmas. On 12/24, I called because FedEx tracking was not showing delivery until the 26th. They told me it may still arrive by that day. Well to no surprise, it did not. Well today is Christmas and the gift I got my brother is not there. I had to call and apologize to him for his gift not arriving on time. By the way, Fans Edge told me they will not refund my money unless I return the item. So much for a guarantee. Asked them what my future business and business of others via my word of mouth was worth to them and essentially it is nothing. Will take my business elsewhere in the future. Regret ever using them. I buy a ton of stuff from Amazon and Costco all the time online and rarely ever have an issue. And if there is an issue, they always make it right. Hell, Amazon even reached out to me on an item multiple times because it was delayed in shipping and verified I still wanted to have the item sent. That is what good customer service looks like. Fans Edge should take that as a lesson. Seems many others on here also have had similar issues. Terrible company!
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