fansedge.com

BUY ELSEWHERE! Hideous FansEdge Customer Service.

I placed two orders with FansEdge for Christmas gifts. On the first order, I received multiple emails saying there was a new ship date, but none of the emails said what the new ship date was. The email said I could wait for the product or I could cancel the order.Upon visiting the FansEdge website and entering the order number, the website said it could not locate the order. I contacted an agent at FansEdge and they said the order was with a third party vendor and they had no idea when it would ship. I asked if they could contact the vendor to find out when the order would ship and they refused. They said they would let me know when it shipped. That's a lot of help!I recently checked the status of the second order and found that it will not ship until two weeks from now. I attempted to contact a FansEdge representative. Their phone system asks you to select from different options so they can "route you to the representative who can best answer your question." But when you specify the nature of the call, you get a robo agent, no real live agent. Finally, after several rounds of talking with the robo attendant, I got through to a real live agent.The agent said they would SUBMIT A TICKET to attempt to cancel the first order and said I should contact them if I don't hear from them within four business days. They said that was "taken care of" and asked if I needed anything else. I asked if they had canceled the order and was told that No, they had only submitted a ticket to do that and we would find out if it were canceled within four business days. WHAT???I asked to cancel the second order. They said the second order, which is scheduled to ship 14 days from now cannot be canceled. I asked to speak to a supervisor who absolutely refused. She was very rude and condescending. I told her I would contest the credit card charge. She said the call was being recorded and they would submit the recording to my credit card company. I told her I hoped she enjoyed reading the negative reviews for crappy customer service.My advice is to buy elsewhere, because the product will not arrive in any timely manner and the customer service is the worst.

Date of experience: Dec 23, 2019