fansedge.com

Loyal Customers Carry No Value With This Company

I've spent close to $1000 over the past 2 years with this company, mostly around the holiday season. With family and friends that are sports fans, it's always been an easy place to shop and the discounts are sometimes enticing.Last year I ordered 2 custom jerseys from them, and one of them came in with the "A" for Alternate Caption on the jersey. Upon contacting them, they said due to it being a custom jersey there was nothing they could do. This was for a player that was and still is with the team, they just didn't have that player's size in stock so I had to go the custom route. I was rather disappointed with their lack of help, but shrugged it off because otherwise the jersey looked great and their hockey jerseys especially are nice, durable, breathable, and I like that the logos don't crease when you fold them.Enter Christmas 2019, and I order about $500 worth of items for presents. One of them is a hooded sweatshirt on sale for $40. Upon receiving the item I ordered, I realized that they sent the wrong size. I called in to get a replacement sent out, and they told me they don't have any more in stock and don't know if they ever will so all they could do is offer me a free return label. Needless to say I was unhappy but the girl on the phone didn't sound like she had the attitude of someone who would attempt to help further reconcile the mistake, so I hung up and chatted in.The guy who chatted in tried to help after I complained and laid out all of the money I've spent with them (I provided order #s so they knew I wasn't blowing any smoke), and the guy on chat went to talk to his supervisor. They offer to provide me with free expedited shipping on a replacement item. I thought that was a pretty cheap offer considering they should be doing that anyway to reconcile a messed up Christmas gift they dropped the ball on, so I refused. The guy went back to his supervisor, and said he would expedite the shipping, refund the shipping on the other order, and give me a 20% discount on another hoodie I was considering. Well, that hoodie over course is no longer on the discounted sale that I purchased the first hoodie with, so I would have ended up paying $20 more out of pocket plus have to wait up to 10 business days to get my money back on the order they messed up. I explained to them that to make it right they should price match the hoodie to the one I ordered from them originally, but they refused. So I am just going to return the item and never do business with them again.It's unfortunate it's come to this because they do have nice products and the FansEdge company seems to have monopolized much of the apparel sales from all of the major sports leagues here. MLB, NBA, NHL, and NFL official shops are all under Fanatics, which is the company that also owns FansEdge. Either way though, I'd rather spend twice as much with a company that will appreciate loyal customers. This company isn't it. My only wish is that it weren't so close to Christmas time; otherwise I'd be returning everything I bought this holiday season and taking my business elsewhere.

Date of experience: Dec 23, 2019