I ordered NBA jersey December 2nd for Christmas present for my son. Email confirmation said it would ship by the 13th and receive by 24th. Today, 20th, I called the customer service number listed on their website. Initially, I was communicating with a computer and was told my order was pending and there were long wait times for customer service. I was connected to a human in less than a minute. She informed me that my shipment date was updated for Jan 15th. I was never notified of this change and she could not give me an explanation. She told me she would credit me half the cost (within 2-7 days) and expedite (next day) the shipping. I asked for an email confirmation of this and agreed to it. I will be extremely satisfied if this is what really happens. My stomach was churning when I looked at all the bad reviews for this company. I am not pleased with their lack of communication and await the untimely arrival of my son's Christmas gift in January. The customer service was very good. I hope the product is good.
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