I ordered an item for Christmas. Fans Edge used a company called Laser Ship to ship my item. I tracked the package and according to Laser Ship, it was left at my front door. I did not receive the package. I live in a somewhat closed off neighborhood, so I highly doubt I was a victim of a porch pirate. That being said, I called Fans Edge customer service and my call was answered by a “live” customer service rep in a timely manner. No questions asked, the rep said the cost of my item will be refunded, and it will take up to 7 business days to see the refund on my statement. Christmas is next week, so it may take longer for me to see the refund. Excellent customer service experience and easy to deal with. Bummed I will not receive my item since it was a Christmas gift and I lose out on the cost of shipping (about $12) but at least I won’t be out $68. Hopefully Fans Edge will be true to their word, otherwise I’ll be writing back a poor review. Laser Ship will be getting the bad review. Fans Edge live customer service: 1 855 438 0678
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