If I could 0 stars I would. Ordered a Christmas gift for my son on December 8th. Was scheduled to arrive on the 23rd. It did not. Then it was scheduled to arrive today....now delivery date is moved to the 31st. Online chat doesn’t work. Emails not answered. I had to wait 30 minutes on the phone for help. I will now dispute the charge with my credit card company. Fansedge are telling me that no refund will be given ‘until the item does not arrive’???? Er...it hasn’t arrived...after 20 days. Way to lose a repeat customer and create more work for me. It is not acceptable to charge me for an item that I don’t have.FOLLOWUP. My post here garnished a response from FANSEDGE who refunded my money. Updated to 3 stars as a result of Fansedge (albeit belatedly) trying to make it right.
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