Ordered a few things for Christmas. One of the items has a zipper issue so I need to return it. After waiting online for several hours each day on Thursday and Friday, I FINALLY got in touch with a representative! Your motto online states that Customer Service is important to you and if your customer is not satisfied after contacting Customer Care, you have not done your job. Well...you better take a closer look at that. Absolutly no attempt at all was made to make the customer happy. All I wanted was for you to send a new jacket (this was a Christmas gift I gave to someone and I felt bad because we have to send it back...I never complained about that, as we all know things sometimes happen). I ordered an XL and since I already had to return it because of the zipper issue, my nephew asked if I could reorder it in a Large as it ran very big. Customer Service would not send the exact jacket in an L...they would only resend it in an XL.. Why. Just Why? It would not cost them anything at all to send a Large vs an XL and considering I am the one who gave a defective gift maybe they could make it easier for me and make it right. Just to be clear I was asking for the exact same jacket in the exact same color in a L instead of the XL. Would not have cost them a thing to provide a tiny bit of Customer Service considering. Wont be ordering from them again.
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