Disappointing to say the leastI made an order from this website on December 12th, with plenty of time for a late Christmas on the 27th. I received multiple updates along the way that there were delays. Finally on the 20th, I called due to my concern the item would not arrive in time. The service member informed me the item was at a 3rd party customizing shop and I asked for expedited shipping which they politely obliged. Unfortunately, I subsequently received an email on the 24th that not only would the item not be delivered, but they were refunding the entire amount because they were sold out. It took them 12 days just to discover they didn't have the item!! When I called back they informed me there was nothing they could do.How you don't have an inventory management system and website that knows whether or not an item is sold out in 2019 is beyond me. Not to mention taking 12 days to figure it out!
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