fansedge.com

TERRIBLE TERRIBLE TERRIBLE

I'm only rating 1 star because 0 stars is not an option. I returned something via the post office because I refused to pay $9.99 for a shipping label! That was almost half of the amount I paid for the item. I returned my item and it was delivered on 11/12 per the tracking information. I chatted with an online representative who said "to date it still has not been received so there's nothing that can be done to refund your money." He offered to reship the item instead. I don't want the item and have no use for it, which is why it was returned in the first place. I asked if there was a number I could call to speak to a manager and he gave me the customer service number. I called and spoke with Kerri who was SO SO helpful and polite. After explaining the situation, she informed me that she went ahead and processed a refund for my item and I should receive within 7 business days. Fansedge really should take a look at their customer service issues as it seems I'm not the only one who has had issues. I manage a retail store (we have over 800 stores nationally) and this level of customer service I experienced is unacceptable. I will not be doing business with Fansedge again.Update: FansEdge responded to my review and has nothing to do with the issue at hand. I returned an item and 3 weeks later with the tracking saying it was delivered, the company tried to tell me they didn’t have it. I had to deal with two different t people to get a refund. They offered to reship the item to me instead of a refund...if I returned the item to begin with, WHY WOULD I WANT IT AGAIN?? point blank:do not do business with them. If you do and you need to return an item, take the loss and pay the $9.99 for a shipping label, since apparently using their label is the only way they have of knowing you actually shipped something back.

Date of experience: Dec 04, 2019